When partnering with a client we seek to intrinsically understand your business so your goals become our goals. In shaping a response, Paladin will consistently strive to develop a technically proficient solution that fully satisfies the requirements of the client whilst also being conscious of cost.

At all times we will attempt to discuss and implement strategies that achieve economies of scale. Our intent is always to establish and maintain the foundations for a long-term strategic relationship to support your objectives well into the future.

Our solutions are at all times compliant with country specific regulatory and Labour laws whilst also being cognisant of the voluntary principles of human rights and The Universal Declaration of Human Rights

The delivery of Support Services will be executed with strict adherence to the company’ policies and procedures whilst also being congruent of the principles of the IPOA.

Paladin Group has an established system of internal controls policies and procedures which ensures the sustainability of its operations in support of our clients' needs.



Paladin’s people are our greatest asset. To ensure we source and retain the very best in the industry we adhere to the following principles and practices:

• Remuneration well above industry standard;
• Incentivised payments based on performance;
• Provision of the very best private health care and insurance;
• Actively seek regular feedback from our staff and sub contractors
• A collaborative leadership approach to operations that encourages staff input; and
• We encourage our staff to take ownership and accountability of their assigned tasks.

Paladin Group’s approach to quality follows several basic principles: strategic planning and leadership; strong focus on the customer; fact-based management; continuous improvement; and involved teamwork and participation.

Our Total Quality Management (TQM) philosophy provides the fundamental structure for meeting and exceeding our customers’ needs and expectations. Because our ongoing improvement efforts focus on refining our processes and controls, we are able to provide the highest quality service in the industry.



We are committed to maintaining and enhancing our safety performance and systems to ensure safety to our employees and subcontractors remains a constant primary consideration in all approved company activities.

This commitment is outlined in our corporate Health, Safety Environment Policy. Paladin’s HSE management philosophy is based on both a proactive and re active approach to safety.



Paladin’s approach to risk management is in line with international standards. Paladin Group generally develops a risk management plan for each client and/or project based upon the following factors and considerations;

• Urgency of the response
• Context of the task
• Potential threat to successful completion of the task
• Quantifying the likelihood of each threat
• Understanding the range of potential consequence of each those occurrences
• Determining and implementing any threat controls to mitigate that risk
• Informing the client of any residual risk beyond PGL ability to manage
• Recommending to the client or prime contractor appropriate strategies that they can undertake to mitigate residual risk
• Agreement of who manages and takes liability of the residual risk

Paladin embraces the responsibility for the impact of its activities on the environment, consumers, employees, communities, stakeholders and all other members of the public sphere. Furthermore, the Company proactively promotes the public interest by encouraging community growth and development, and voluntarily eliminating practices that harm the public sphere.

Paladin actively supports and is involved in a charity organization in Timor-Leste. Each month the Company diverts a consistent portion of its revenue towards to support the goals and initiatives of this charity’s programs which include orphanages, critical medical treatment of underprivileged individuals and youth engagement activities.




Maintaining proper and adequate insurance is imperative to achieve corporate accountability whilst being cognisant of stakeholder expectations and regulatory requirements. Paladin maintains a range of insurance products to protect is directors, shareholders, employees and clients encompassing:

• Professional indemnity
• Public liability
• Employee Medical & Health Coverage
• Death & Injury

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